POSNek Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of POSNek, a business management and point-of-sale platform operated by Dikoder Recording Studio (DikoderGroup).

By creating an account, accessing, or using POSNek (including the website, applications, API, or related services), you agree to these Terms. If you do not agree, do not use the service.

Certain features may be subject to additional product notices or plan limits. Subscription and payment terms form part of this agreement where you purchase a paid plan.

In these Terms:

• "Company", "we", "us", and "our" mean Dikoder Recording Studio (DikoderGroup).
• "Dikoder Recording Studio" and "DikoderGroup" refer to the same operating business that provides POSNek.
• "POSNek" means the software product and related services branded as POSNek.
• "Platform" / "Services" means POSNek websites, applications, APIs, and supporting infrastructure we make available.
• "Application" means the POSNek client apps (including mobile, Windows, macOS, and web clients where offered).
• "Website" means the public marketing and legal pages at https://posnek.torsaa.com.
• "API" means the POSNek application programming interfaces at https://api.posnek.torsaa.com.
• "Account" means a registered user identity used to access POSNek.
• "Business" means a tenant/business workspace created in POSNek.
• "Customer" means a person or entity that uses POSNek under these Terms (your business).
• "Business User" means an individual authorized to access a Business (for example Owner, Administrator, Manager, or Cashier roles where available).
• "Owner" / "Administrator" means a Business User with elevated control of a Business account.
• "Subscription" means plan entitlements attached to a Business (Free, trial, or paid).
• "Free Plan" means the supported unpaid plan after trial expiry or without an active paid subscription.
• "Trial" means the limited-time Business trial described in these Terms.
• "Paid Plan" means a paid subscription tier displayed in the website or application.
• "Content" means materials you submit other than Business Data (for example feedback or support messages).
• "Business Data" means operational data you or your staff enter into POSNek for a Business (products, sales, inventory, customers, and similar records).
• "Personal Data" means information relating to an identifiable individual, as applicable under Ghana law.
• "Payment Provider" means a third-party payment processor used for POSNek subscription payments (currently including Paystack).

POSNek is intended for business operators and authorized staff. You must be able to form a binding contract under applicable law.

Accounts are intended for adults and business use. [LEGAL REVIEW REQUIRED — confirm minimum age / capacity policy before treating this as final.]

If you use POSNek on behalf of a business, you represent that you have authority to bind that business to these Terms.

You must provide accurate registration information and keep it reasonably up to date.

You are responsible for safeguarding login credentials and for activity under your Account. Do not impersonate others or misrepresent your affiliation.

Where supported, one person may access multiple Businesses. You remain responsible for actions taken through Accounts you control or authorize.

Authentication is provided through our Appwrite-based identity flow. Do not share secrets, recovery codes, or credentials in a way that compromises security.

The Business Owner/Administrator is responsible for staff access, permissions, credentials, Business Data, and customer information entered into POSNek.

You are responsible for lawful use of customer and staff data, and for your own taxes, statutory reporting, and compliance with laws applicable to your trade.

POSNek is a software tool. Storing your customers' information in POSNek does not make us the merchant of record for your retail sales, and does not transfer primary responsibility for how your business uses that information.

Depending on the processing relationship, we may act as a service provider/processor for certain Business Data while you remain responsible for your own customer data. Exact controller/processor roles require counsel review. [LEGAL REVIEW REQUIRED — CONTROLLER/PROCESSOR ROLES]

You must use POSNek lawfully and in accordance with these Terms. You must not:

• Use the service for fraud, abuse, or unlawful activity
• Attempt account takeover, credential stuffing, or unauthorized access
• Share credentials in a way that violates plan, security, or role rules
• Reverse engineer the software except where applicable law expressly permits
• Bypass security, rate limits, or access controls
• Introduce malware or interfere with infrastructure
• Scrape or overload the service in a way that harms availability
• Use the service to violate another person's privacy
• Misuse payment or subscription functionality
• Record fraudulent transactions or falsify business records using the platform

POSNek is licensed and accessed as a software service. Subject to these Terms and your plan entitlements, we grant you a limited, non-exclusive, non-transferable right to use the Services during the applicable Free, trial, or paid period.

You do not acquire ownership of POSNek source code, trademarks, UI, design, documentation, or related intellectual property.

POSNek may offer Free, trial, and Paid Plans. Feature sets and limits depend on the plan attached to your Business and may change over time.

Current pricing, plan names, and feature comparisons are displayed on the POSNek website or in the application. Do not rely on outdated marketing materials for fees.

Taxes may apply where required by law. You are responsible for amounts due under your selected plan.

After a Business trial ends, supported Free Plan functionality may continue. Trial expiry alone does not terminate your Account.

Premium or trial-gated features may become unavailable unless you upgrade to a Paid Plan.

We may adjust Free Plan limits with reasonable notice where practical.

Eligible new Businesses may receive a seven-day Business trial. Trial entitlement is controlled server-side.

The trial generally begins when the Business is created or activated according to the product implementation. Duration is seven days unless we publish a different policy.

Reinstalling the application does not restart a trial. Eligibility may be restricted by product rules (for example duplicate or previously trialled Businesses).

Paid Plans are billed through third-party Payment Providers. POSNek currently uses Paystack for subscription payment processing.

We do not store full payment card numbers for POSNek subscription payments. Payment credentials are handled by the Payment Provider subject to its terms and privacy policy.

Paystack terms and related policies are available from Paystack (see https://paystack.com/terms).

We may receive payment status, transaction references, subscription status, and related metadata needed to activate or manage your plan.

Paid Plans renew according to the billing period selected at checkout (for example monthly or yearly), unless cancelled before renewal where the product supports cancellation.

Failed renewals may result in loss of paid entitlements and return to Free Plan access, suspension of paid features, or other remedies described in these Terms.

You may cancel a Paid Plan through the application flows where available, or by contacting support. Cancellation stops future renewals according to the billing cycle rules then in effect.

Unless otherwise stated at checkout or required by mandatory law, fees already charged for the current period are not automatically refunded.

Cancelling a Paid Plan is not the same as deleting your Account or Business. Free Plan access may continue where supported.

Two refund concepts apply:

• POSNek subscription refunds: [DEFINE SUBSCRIPTION REFUND POLICY]. Until defined and published, contact us for case-by-case review; we do not advertise a fixed money-back guarantee.
• Your retail customer refunds: POSNek may provide software tools to record returns/refunds, but your business remains solely responsible for its own customer refund policy, authorizations, consumer obligations, payment disputes, and accounting treatment. We are not the merchant of record for your sales to your customers.

As between you and us, you retain your rights in Business Data you submit. You grant us the permissions reasonably necessary to host, process, back up, secure, troubleshoot, and otherwise provide the Services.

We may process service data for operations, security, backups, support, reliability, and legal compliance. Retention follows our retention practices and applicable law.

Export and deletion after termination are subject to product functionality, plan limits, backups, and legal retention needs.

Personal Data is handled as described in the POSNek Privacy Policy at https://posnek.torsaa.com/privacy. By using the Services you acknowledge that policy.

POSNek relies on third-party providers to operate, including authentication infrastructure (Appwrite), payment processing (Paystack), hosting/infrastructure providers, and — when WhatsApp Commerce is enabled — Meta's WhatsApp Business Platform / Cloud API.

Those providers process data under their own terms and privacy policies. We do not control every aspect of third-party systems. Outages or changes at providers may affect POSNek.

WhatsApp Commerce is an optional sales channel that routes customer WhatsApp messages into POSNek orders, payments, inventory, and receipts.

Businesses are responsible for lawful customer communication, obtaining any required consent, and complying with Meta/WhatsApp rules. Automated messages may be sent through the Business's connected WhatsApp account.

POSNek is a software intermediary and does not own the Business–customer relationship. Use of unofficial WhatsApp APIs, WhatsApp Web scraping, or personal WhatsApp automation is prohibited.

Legal language must be reviewed before production enablement. [LEGAL REVIEW REQUIRED]

POSNek may support compatible receipt printers, cash drawers, scanners, and desktop or mobile devices where the product implements support for a given model, OS, and connection method.

We do not guarantee universal hardware compatibility. You are responsible for testing devices in your environment before relying on them in production.

POSNek may support certain offline operations for some features. Offline capability depends on supported features, device condition, local storage, and later synchronization.

Not every cloud feature works offline. Do not assume full feature parity without connectivity.

The POSNek AI Assistant is a deterministic rules and insights engine that may analyze Business Data available in your authenticated Business to present operational insights.

It is not ChatGPT, OpenAI, or a general-purpose large language model training service. We do not claim that it trains external foundation models on your data.

Outputs may be incomplete or incorrect. Verify important financial or operational decisions. The Assistant is not professional accounting, legal, medical, tax, or financial advice.

POSNek branding, logos, UI, software, documentation, and website content are owned by us or our licensors and are protected by applicable intellectual property laws.

Your Business Data remains subject to your rights as described in these Terms and the Privacy Policy.

If you send feedback or suggestions, we may use them to improve POSNek without obligation to you. Feedback rights do not transfer ownership of your unrelated Business Data.

We aim to keep POSNek available, but we do not guarantee uninterrupted service. Maintenance, outages, internet failures, device issues, hardware incompatibility, and third-party provider downtime may affect availability.

No uptime percentage is promised unless a separate written SLA is agreed.

We use reasonable measures designed to protect and preserve service data, but no system can guarantee that data will never be lost. [LEGAL REVIEW REQUIRED — backup commitments]

We may suspend access where reasonably necessary for security, fraud prevention, abuse, legal compliance, unpaid fees, or serious Terms violations.

Where practical, suspension will be proportionate to the risk. We may restore access when the issue is resolved.

You may stop using POSNek and request Account or Business closure through available product flows or by contacting support.

We may terminate or restrict access for material breach, fraud, security abuse, legal requirements, or prolonged non-payment of fees.

Trial expiry and Paid Plan expiry are not the same as Account termination. After trial or paid expiry, Free Plan access may continue where supported, subject to these Terms.

Where available under your plan and product functionality, POSNek may provide export tools for certain Business Data (for example CSV or report exports).

We do not promise unlimited or complete export of all data types.

Account or Business deletion requests are handled according to product tools and our retention practices. Some records may remain in backups, audit logs, billing records, or where law requires retention.

We do not claim immediate erasure from every system copy. Deletion timelines and residual retention are described further in the Privacy Policy and internal retention schedule.

To the fullest extent permitted by applicable law, POSNek is provided "as is" and "as available" without warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose.

Nothing in these Terms excludes rights that cannot be excluded under mandatory Ghana law. [LEGAL REVIEW REQUIRED]

POSNek does not replace a qualified accountant, tax adviser, or lawyer. Cashier shifts, tills, and hardware pulses are operational aids; your business remains responsible for cash handling and reconciliation.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from use of POSNek.

Our aggregate liability arising out of or relating to the Services is limited to the fees you paid to us for the Services in the twelve (12) months before the claim, or a lower amount if required by mandatory law for Free Plan users.

These limits do not apply to liability that cannot lawfully be limited. [LEGAL REVIEW REQUIRED]

You will defend and indemnify Dikoder Recording Studio (DikoderGroup) against claims, losses, and expenses (including reasonable legal fees) arising from your unlawful use of POSNek, your Business Data, your retail customer disputes, or your breach of these Terms, to the extent permitted by law. [LEGAL REVIEW REQUIRED]

If a dispute arises, contact us first and attempt good-faith resolution. Escalate to our designated contact if needed.

Where appropriate, the parties may consider mediation before court proceedings. We do not impose mandatory arbitration unless separately agreed in writing and approved by counsel. [LEGAL REVIEW REQUIRED]

These Terms are governed by the laws of the Republic of Ghana, except to the extent applicable mandatory law provides otherwise. [LEGAL REVIEW REQUIRED — venue and mandatory consumer protections]

We may update these Terms. Updated versions will be published with a revised version and effective date. Material changes may be communicated by email, in-app notice, or website notice where practical.

Continued use after the effective date may constitute acceptance where permitted by law. If you do not agree, stop using the Services.

If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. These Terms are the entire agreement regarding the Services, superseding prior conflicting terms on the same subject.

You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets. Neither party is liable for delays caused by events beyond reasonable control (force majeure).

Notices may be provided electronically to your Account email or via the Website. Electronic acceptance (including checkbox acceptance at signup) is intended to be effective where permitted by applicable law, including principles reflected in Ghana's Electronic Transactions Act, 2008 (Act 772), subject to counsel review. [LEGAL REVIEW REQUIRED]

Dikoder Recording Studio (DikoderGroup)

Legal / commercial: dikodercom@gmail.com

Support: dikodercom@gmail.com

Address: [INSERT REGISTERED/CONTACT ADDRESS]

Telephone: +233 54 544 3117

Website: https://posnek.torsaa.com